Avoiding Collections Action
We will make diligent efforts to collect all charges that are due from insurers according to established industry standards and will seek to apply payments and contractual adjustments on a timely basis to the patient’s account. These efforts include billing all available insurance plans according to the payers’ requirements and timely follow up of denied claims.
Patients or other guarantors will be held responsible for all account balances that remain after application of all insurance payments, contractual adjustments, and agreed on discount/adjustments in accordance with any remittance advice received from the payer. Collection actions may include patient statements, patient letters, telephone contacts and certified final collection notices.
We will make reasonable efforts to send each patient a final collection notice prior to the account being sent to collections. If we commence collection activities to collect any payment due, you will be responsible for and pay all reasonable collection expenses and fees incurred. If we commence legal proceedings to collect any payment due, you will be responsible for all reasonable attorneys’ fees, court costs, and other reasonable collection expenses incurred.
Make Payment Arrangements
We understand the complexities of today’s financial obligations and will work with individuals as they fulfill their financial responsibility to the clinic. We are willing to work with patients who need help in meeting their financial obligations to the clinic.
If you are unable to pay your balance in full, please contact our billing department immediately to establish a Payment Arrangement. We require regular, monthly payments to keep accounts current. This avoids collections action being taken on your account.
Billing – Morgan Health Centers, participates in several health insurance plans and will bill accepted insurance carriers. Statements are sent on a monthly basis and all balances are due within thirty (30) days of the initial statement date unless prior arrangements have been made. The patient will be responsible for any fees that the insurance carrier or any payer (which includes but not limited to self pay, spouse, parent, guardian etc.) does not cover.
» more about Billing
Payments – Payments and/or Co-payments are due at the time of the service unless other arrangements are made. I understand that I will be charged a $10 service charge if I fail to make my payment and/or co-payment at the time of my appointment.
» more about Payments
Collections – Balances over 30 days old will be assessed a late fee. Late fees and late cancellation fees cannot be billed to insurance claims.
» more about Collections
Insurance – If we accept your insurance, we will file claims on your behalf. All co-payments are due at the time of service unless other arrangements are made. You will receive a statement for deductibles, co-insurance and non-covered services. If you do not have insurance, you will receive a statement for all services rendered. If you have any questions, please call our office.
» more about In & Out-of-Network Insurance
Copay, Deductibles, and Coinsurance – Fees need to be paid at the time of the service unless an alternative payment schedule has been negotiated.
» more about Copay, Deductibles, & Coinsurance
Self-Pay – We offer affordable rates for patients without insurance or who wish to not use their insurance. For self-pay accounts, payment must be made at the time of service.
» more about Self-Pay
Sliding Scale – We offer a patient sliding fee scale to people who otherwise cannot afford mental health services. Patients must meet financial and other specific criteria to be eligible.
» more about Sliding Scale
Links to Patient Information
- Patient Information
- Patient Frequent Questions & Answers
- Patient Policies
- Patient Privacy Notice
- Patient Rights